Warranty & Returns

Warranty

18-Months Warranty
For products whose packaging is marked with our 18-Months Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in materials and workmanship that result in failure during normal usage.
This warranty is extended to the original end-user purchaser, beginning at the time of retail purchase. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. MOCREO ® will not be liable for any indirect, incidental, or punitive damages arising from use of this product.

This Limited Warranty does not cover:

  • Normal wear and tear
  • Damage to any non-MOCREO ® product used in connection with this product
  • Misuse, unauthorized modifications, and external causes such as acts of nature
  • Damage caused by accident, abuse, misuse or modification of the Product
  • Scratching or surface damage to any non-MOCREO ® product

Lifetime Warranty
For products whose packaging is marked with our Lifetime Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in materials and workmanship that result in failure during normal usage.
This warranty begins at the time of original retail purchase, and is extended to the original end-user purchaser. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. MOCREO ® will not be liable for any indirect, incidental, or punitive damages arising from use of this product.

This Limited Warranty does not cover:

  • Normal wear and tear
  • Damage to any non- MOCREO ® product used in connection with this product
  • Misuse, unauthorized modifications, and external causes such as acts of nature
  • Damage caused by accident, abuse, misuse or modification of the Product
  • Scratching or surface damage to any non-MOCREO ® product

No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. MOCREO ® specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If MOCREO ® cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No MOCREO ® reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Making a Warranty Claim
You can begin a warranty claim by contacting our Customer Service Team.
MOCREO ® will, at its discretion, ship a replacement to you postage paid. All returns and warranty claims must be acknowledged and approved by MOCREO ® before sending the product to us. MOCREO ® reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind. Replacement products are warranted as above for the remainder of the original applicable Product warranty period. If the product is exchanged, the replacement product becomes your property and the product becomes MOCREO ® 's property. 

Returns

Return Policy:
MOCREO ® gives 14 days to return any unopened items. Contact us within 14 days from the receipt of goods, and get return authorization. The full price of the order less the shipping charge will be credited back to customer. MOCREO ® will not accept returns for any opened item. Once the package is opened, only defective units will be authorized to return, and replaced by new units.