Fail to receive the verification email?
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- Check the spam folder of your email box and see if you have received the email from <noreply@mocreo.com>.

- If you still can't find the email sent from the MOCREO team <noreply@mocreo.com>in the spam folder, please try the following steps:

  - Add (noreply@mocreo.com) to your email whitelist.

  - After adding the mailbox whitelist, relaunch the MOCREO App/Web Portal and re-register the account.

  - After 1-3 minutes, please check your email box to check if you can receive <noreply@mocreo.com> from the MOCREO team.

  - If the above steps still do not work, please try to use another email address, such as Gmail.

- If you are still unable to register your MOCREO account, please contact us(contact@mocreo.com), we can manually help you to confirm on our end.

**You may:**

- Submit the registration request again on the SyncSign App/Web Portal.

- Then provide us with the email address you need to use as your MOCREO account (Shall be the same at the request).