NM1 can't connect to Wi-Fi?
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- We apologize for the trouble.You can try the following suggestions to resolve the issue:

  - Bring the NM1 closer to the router.

  - Check if the router has firewall policies that block ports 123, 80, 443, and 8883.

  - Unplug the power and restart the NM1.

  - Check the encryption mode of the Wi-Fi/hotspot. If the encryption mode is WPA3/WPA2 Personal, the NM1 may not be able to connect to Wi-Fi. In this case, change it back to WPA/WPA2 Personal and reconnect the NM1.

.. tip::
  Regarding mobile hotspots, the NM1 currently only supports the 2.4GHz band
    - iOS: In **Settings**, select **Cellular**, then **Personal Hotspot**, you will see **Maximum Compatibility**, click on it and you have successfully enabled 2.4GHz
    - Android: In **Settings**, select **Personal Hotspot**, then **Configure Wi-Fi Hotspot**, you will see **Select AP Band**, select **2.4GHz Band**

  *P.S.: The settings may vary on different models of Android phone*

**We are always here to help you**

- If you have tried all the methods but still can't work properly, don't worry, we are always here to help you. Just contact us(contact@mocreo.com), we will make sure to get your device back up and running as soon as possible!