Why did my sensor card show "unknown" ?
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- If your sensor card displays "unknown," it means that your Hub has not successfully uploaded sensor data. Please try the following steps:

  - Use a paperclip to press the button on the sensor to report data.

  - Check that the temperature probe is fully inserted into the sensor.

  - Change the Hub network environment, such as pairing with a mobile device hotspot.

- If these steps do not resolve your issue, please contact us(contact@mocreo.com) for further assistance.