MOCREO

Usage Instructions

  • MOCREO Sensor Hub
    • Start the Configuration
    • Reset the Hub
    • Reset the Sensor
  • Instructional Video
    • How to Setup the MOCREO Temperature Sensor (ST3)
    • How to Setup the MOCREO Temperature Sensor (ST4)
    • How to do if Sensor data is not updated?
    • How to Preset Temperatureand Humidity Monitoring Target Range and Over Range Alarm Mode
    • The Way to Handle MOCREO Sensor Dropout Issues , Unpair and Re-add Sensors
    • How to Install and Setup Hub

Web Portal Instructions

  • Hub Web Portal
    • How to Access to Hub Web Portal
    • Associate Hub to an Account
    • Hub / Nodes Management
    • Choose Zigbee Channel
    • Check Hub Update
    • Download System Log
    • Dimmable hub status light
    • Alarm Schedule
  • App Web Portal
    • How to Access to App Web Portal
    • Upgrade the firmware of the hub via the app
  • Release Notes
    • IoT Hub
    • App / Portal

Support

  • FAQ
    • How does it work?
    • Device Setup
      • Step 0: Connect the Device BLE
      • Step 1: Connect the Device to Wi-Fi AP
      • Step 2: Device Login to Cloud Server
      • Step 3: Bind the Device to Current Account
    • Basic Troubleshooting
      • 1. Understand the basic information of the sensor:
      • 2. How to repair when the sensor cannot be paired or the data is not updated?
      • 3. Why sensor drop connection(not update)?
    • Deployment
      • How to pair the sensor with the hub?
      • What Should I do if the Hub Is Not Online/Can’t Connect to?
      • What should I do if the sensor is offline or temp data not updated?
      • How do I know which sensor card is the corresponding sensor?
      • What should I do if the sensor temperature and humidity data are abnormal?
      • What are the distances of the communication?
      • What is the maximum number of sensors each Hub could support?
      • How to switch the wifi connected to Hub?
      • How to connect to a hidden WiFi SSID?
      • Can multiple users monitor at the same time?
      • Can push alert be set for multiple email addresses when Temp/Humidity is exceeded?
      • Can the Unit be placed on a spot out of wifi range?
      • Does the hub need a a/c or d/c power supply? or is it powered by the ethernet connection?
      • How to maintain effective signal transmission between sensor and Hub?
      • How to verify the effective communication distance?
      • Why is it necessary to keep Bluetooth on when the hub connect WiFi?
      • What’s the MAC and IP address of my IoT Hub?
      • Hub status light
      • What might be the possible reasons if the sensor failed to be added to the hub?
      • What might be the reasons if the climate sensor often goes offline?
      • What might be the reasons if the hub failed to be set up to the WiFi?
      • Precautions about the sensor when is placed inside a freezer
      • How do I change my password for Hub Portal?
    • Hub
      • How to upgrade Hub firmware in LAN?
    • Battery
      • Does the sensor charge or replace the battery?
      • How do I know if the battery is used up?
      • How do I know if the sensor is fully charged?
    • Data & Cloud
      • What is the method to store data? Is it sending data through your server in China?
      • How often will the App refresh the data collected by the sensor?
    • Zigbee Protocol
      • Is this an 802.11 device or an 802.15.4 device, or both? If it’s 802.15.4, which protocol are you using?
    • E-mail
      • Do the push and email notifications require any ports to be opened on the local network firewall?
      • What should I do if I cannot receive the verification code in my mailbox when registering an account?
    • Temperature Sensor-ST7
    • Water Leak Sensor-SW2
    • Temp Sensor-ST5
  • Abnormal Push Notification on Android Phone
    • Cause 1. The MOCREO Sensor App is closed by the Battery Saver.
    • Cause 2. The network of the MOCREO Sensor App is disconnected by Battery Optimization.
    • Cause 3. The MOCREO Sensor App is closed manually via Task killer.
    • Cause 4. Android heartbeat interval.
    • Cause 5. Enable “Auto Run” for MOCREO Sensor App.
  • Feedback
  • Responsible Vulnerability Disclosure
MOCREO
  • »
  • MOCREO Sensor’s User Manual
  • View page source

MOCREO Sensor’s User Manual

Usage Instructions

  • MOCREO Sensor Hub
    • Start the Configuration
    • Reset the Hub
    • Reset the Sensor
  • Instructional Video
    • How to Setup the MOCREO Temperature Sensor (ST3)
    • How to Setup the MOCREO Temperature Sensor (ST4)
    • How to do if Sensor data is not updated?
    • How to Preset Temperatureand Humidity Monitoring Target Range and Over Range Alarm Mode
    • The Way to Handle MOCREO Sensor Dropout Issues , Unpair and Re-add Sensors
    • How to Install and Setup Hub

Web Portal Instructions

  • Hub Web Portal
    • How to Access to Hub Web Portal
    • Associate Hub to an Account
    • Hub / Nodes Management
    • Choose Zigbee Channel
    • Check Hub Update
    • Download System Log
    • Dimmable hub status light
    • Alarm Schedule
  • App Web Portal
    • How to Access to App Web Portal
    • Upgrade the firmware of the hub via the app
  • Release Notes
    • IoT Hub
    • App / Portal

Support

  • FAQ
    • How does it work?
    • Device Setup
    • Basic Troubleshooting
    • Deployment
    • Hub
    • Battery
    • Data & Cloud
    • Zigbee Protocol
    • E-mail
    • Temperature Sensor-ST7
    • Water Leak Sensor-SW2
    • Temp Sensor-ST5
  • Abnormal Push Notification on Android Phone
    • Cause 1. The MOCREO Sensor App is closed by the Battery Saver.
    • Cause 2. The network of the MOCREO Sensor App is disconnected by Battery Optimization.
    • Cause 3. The MOCREO Sensor App is closed manually via Task killer.
    • Cause 4. Android heartbeat interval.
    • Cause 5. Enable “Auto Run” for MOCREO Sensor App.
  • Feedback
  • Responsible Vulnerability Disclosure
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