Temp Sensor - ST5¶
Setup¶
How can I distinguish your devices?
How to set up my new MOCREO gateway?
How do I set up my new sensor?
I have multiple sensors, how can I distinguish them?
What is the wireless range of MOCREO sensors? How far does the signal propagate?
Where should I put the sensor? How much area is covered? How many sensors do I need?
Can I use multiple gateways with one account? How do I add another gateway to my account?
How many sensors can I add to a gateway?
How many phones or other mobile devices can I use to monitor the same gateway?
Why do MOCREO app for Android requires location permissions?
Alerts¶
How do I turn on email alerts and App push notifications?
How to have multiple emails receive alert emails at the same time?
What if my Hub Internet or power goes down? Will I still receive alerts?
Measure¶
How often is the sensor measured?
What is the measurement range/accuracy of MOCREO Sensors?
Battery¶
How long will the battery last and how do I change the battery?
How do I charge the sensor and how do I know if the sensor is fully charged?
Will I be notified when the battery level is low?
I changed the battery in the sensor, why is the sensor still not updating data?
Data Storage¶
How do I export my data from the application?
Does MOCREO Cloud have an open API?
Can I view my MOCREO device data from a desktop or laptop or a web browser?
How do I reset my MOCREO sensor?
Will data be lost when the gateway is powered off or disconnected from the network?
Troubleshooting¶
What should I do when my sensor fail to work?
Unable to bind the gateway to the account?
Sensor status light flashes frequently
Sensor went offline frequently
My sensor and gateway are not reporting data regularly or only sporadically (Ble Sensor)
Abnormal Push Notification on Android Phone
Fail to receive the verification email?
Why did my sensor card show “unknown” ?
The sensor’s measured temperature does not match the expected temperature?
Why I failed to receive the alerts?
General¶
Firewall Configuration for Devices Linking with Cloud
Network Requirements for Hub Device & Mobile Apps
How to adjust the order of the sensors displayed?
Why does the temperature difference change greatly when the sensor is in the refrigeration layer?
How to change the Wi-Fi network of the gateway?
About how the Hub connects to a hidden Wi-Fi network
How do I change the email used to login to my MOCREO account?
How to change the application login password?
How do I change my password for Hub Portal?
Can I use the MOCREO sensor in my refrigerator, freezer, or walk-in cooler?
Can I use the MOCREO sensor outdoors?
How to switch between Fahrenheit and Celsius
How to remove a sensor from the application?
How do I reset/delete the gateway from my account?
What is the MAC and IP address of the gateway?
What ports do I need to open for my gateway?
Can the gateway use an Ethernet jack instead of Wi-Fi?
Can the gateway be used directly to connect the router with POE via Ethernet cable?
Responsible Vulnerability Disclosure
Is there a phone number for support/customer service?
What are the MOCREO Terms of Service? What is your data security?