Fail to add a sensor?
Please make sure your phone is within 5 meters of the Sensor.
When pairing, check if the blue indicator light of the Sensor is flashing (by poking the Sensor for 1 second and then releasing it, the Sensor’s indicator light flashing means it is in setting mode, and if the indicator light stops flashing, it means the pairing is successful).
Make sure that the Hub firmware is the latest version (Menu >>> Hubs >>> Hub Settings >>> Firmware Version >>> Click Check Update to check if the Hub firmware is the latest version).
Add a sensor without correct steps.Please re-add the device according to the instructions on the app.
Do not turn off your phone’s Bluetooth and network (Android needs to grant Bluetooth permission).