How to create an account?

How to set up my new MOCREO Hub?

Can I use multiple hubs with one account? How do I add another Hub to my account?

How many sensors can I add to a Hub?

How many phones or other mobile devices can I use to monitor the same Hub?

Why do MOCREO app for Android requires location permissions?


What if my Hub Internet or power goes down? Will I still receive alerts?

Data Storage

Does MOCREO Cloud have an open API?

Will data be lost when the Hub is powered off or disconnected from the network?


Unable to bind the Hub to the account?

My Hub is offline/unable to access the internet.

Setup Hub Troubleshooting


Hub status lights.

Firewall Configuration for Devices Linking with Cloud

Network Requirements for Hub Device & Mobile Apps

How to change the Wi-Fi network of the Hub?

About how the Hub connects to a hidden Wi-Fi network

How do I change the email used to login to my MOCREO account?

How to change the application login password?

How do I change my password for Hub Portal?

How do I reset/delete the Hub from my account?

What is the MAC and IP address of the Hub?

What ports do I need to open for my Hub?

Can the Hub use an Ethernet jack instead of Wi-Fi?

Can the Hub be used directly to connect the router with POE via Ethernet cable?

Responsible Vulnerability Disclosure

Is there a phone number for support/customer service?

Why doesn’t my device have the ability for remote notifications?

What are the MOCREO Terms of Service? What is your data security?