How to set up my new MOCREO Hub?

The following tips can help you set up a new Hub (or pair it):

  • Make sure you have the latest version of the MOCREO Sensor app from the Apple App Store or Google Play Store.

  • Confirm that you have successfully registered an account and successfully logged in to the app. (If you do not know how to register an account, click here)

  • After successfully logging in to the app, remove the Hub and power adapter from the packaging and power the Hub.

  • Confirm that your Wi-Fi network is using 2.4GHz or “dual-band” mode (2.4GHz and 5GHz).If you’re unsure whether you have 2.4GHz. Enter the router’s settings page to see if Wi-Fi is 2.4GHz or “dual-band” mode (2.4GHz and 5GHz).

  • Place the Hub close to the router so that the Hub can better receive signals from the router. And then start the Hub and erect the antenna.

  • Open the MOCREO Sensor app to the home screen, click on the top right corner of the home screen “+” to select the Hub.

  • You will see the Hub using any of the two network types to connect to the server.

Connect to Wi-Fi

  • Jump to the page, follow the prompts to operate, press the Hub button for 5 seconds until the blue light comes on.

  • Enable Bluetooth and location permissions.

    • Android10 open

      • “bluetooth permission”

      • “location permissions”

    • Android12 and above open

      • “bluetooth permission”

      • “nearby devices”

  • Begin scanning for devices, then jump to the Wi-Fi selection list interface.

  • Select the Wi-Fi you want to connect to.

  • Jump to the password input page, enter the correct Wi-Fi password and click “Connect.”

  • Then jump to the screen to start connecting to the network

  • Connect to MOCREO cloud

  • Connect to bind account

If you encounter obstacles during the Setup process, click Hub Troubleshooting to view troubleshooting solutions.

Connect to Ethernet

  • Click “Connect to Ethernet”

  • Jump to the page, follow the prompts to operate, press the Hub button for 5 seconds until the blue light comes on.

  • The screen displays the Hubs that are on the same network as your phone.

  • Select the Hub, and then a pop-up Connect appears

  • Click Connect, a successful connection will jump to the screen, prompt you that the Hub connection is successful.

If you encounter obstacles during the Setup process, click Ethernet Troubleshooting to view troubleshooting solutions.