What if my Hub Internet or power goes down? Will I still receive alerts?

• If the Hub is offline for any reason for more than 10 minutes, the cloud sends a Hub offline notification to your mobile devices. The phone must have an Internet connection, notifications enabled for the MOCREO Sensor App, and notification restrictions such as mute or Do Not Disturb disabled.

Enable Hub offline notifications

1. Open the MOCREO Sensor App.

2. Go to Menu > Alerts.

3. Enable Hub Offline Notification.

The notification indicates that the Hub can no longer communicate with the cloud. It cannot distinguish a power failure from an Internet, router, or other connection problem, so check both Hub power and network connectivity.

Warning

The Hub network is interrupted, and after the BLE Sensor (ST5/ST6/SW2) triggers the alarm, the Hub will still send Beep.

• In addition, you can check the online status of the Hub by using Menu>>>Hubs, where the application Hubs lists each Hub on your account and its connection status and displays “Hub Offline” in the upper right corner of the Sensor card when the Hub is offline. The status of the Hub to the cloud is updated approximately every 5 minutes. You can force the App to check the status in the cloud by scrolling to the top of the list and pulling down to manually trigger a data refresh.