Firewall Configuration for Devices Linking with Cloud

If the MOCREO Hubs are installed in your office network but are still unable to connect or update the displays, please check the following on your WiFi router or firewall:

Services by MOCREO (Outbound)

Protocol

Port

Destination Domain

Functions

TCP

8883

a1zjlbcv9qbzin-ats.iot.us-west-2.amazonaws.com

MQTT Remote Notification

TCP

443

mocreo.com/doc/webapi/index.html

MOCREO Device/Client API

TCP

443

sync.sync-sign.com

Device Health Report

TCP

443

update.sync-sign.com

OTA Update Server

TCP

443

file.sync-sign.com

Image Assets Resource Server

TCP

80

pub.sync-sign.com

Time Server (as failsafe to NTP)

Basic Network Services (Outbound)

Protocol

Port

Destination Domain

Functions

UDP

123

pool.ntp.org, 0.asia.pool.ntp.org, europe.pool.ntp.org, time.google.com, 0.north-america.pool.ntp.org

NTP Time Synchronisation