About how the Hub connects to a hidden Wi-Fi network

The MOCREO products currently cannot support directly connecting to a hidden Wi-Fi SSID. Below are two workarounds:

  • Workaround 1

    • Temporarily change the SSID of the Access Point into an available one.

    • Add the Hub to your MOCREO account via MOCREO App/Web Portal.

    • After successfully having the Hub added, you may make that Wi-Fi into a hidden one.

  • Workaround 2

    • Find the Hub IP Address: On the MOCREO App/Web Portal> Menu> Settings> Hubs> Hubs Setting, when you will find the IP address of the Hub.

    • Log into the Hub Portal:

    • User Name: admin

  • Password: password

    • On the Hub Portal: Admin Settings> Setup> Wi-Fi> Then you may input the Wi-Fi that you prefer the Hub to connect. Then the Hub will connect. Then the Hub will connect to that Wi-Fi SSID.