Unable to bind the Hub to the account?

• We apologize for the trouble.You can try the following suggestions to resolve the issue:

  • Bring the Hub closer to the router.

  • Check if the router has firewall policies that block ports 123, 80, 443, and 8883.

  • Unplug the power and restart the Hub.

  • Or try using an Ethernet cable to connect.

  • Check the encryption mode of the Wi-Fi/hotspot. If the encryption mode is WPA3/WPA2 Personal, the Hub may not be able to connect to Wi-Fi. In this case, change it back to WPA/WPA2 Personal and reconnect the Hub.

  • Please note: There is currently a known issue. When you are prompted with binding failure in the final step of binding between Hub and account, you can try logging out of the account and exiting the app, and then log in and reset the Hub again.

Tip

Regarding mobile hotspots, the Hub currently only supports the 2.4GHz band

• iOS: In Settings, select Cellular, then Personal Hotspot, you will see Maximum Compatibility, click on it and you have successfully enabled 2.4GHz

• Android: In Settings, select Personal Hotspot, then Configure Wi-Fi Hotspot, you will see Select AP Band, select 2.4GHz Band

P.S.: The settings may vary on different models of Android phone

We are always here to help you

• If you have tried all the methods but still can’t work properly, don’t worry, we are always here to help you. Just contact us(contact@mocreo.com), we will make sure to get your device back up and running as soon as possible!