Fail to receive the verification email?
Check the spam folder of your email box and see if you have received the email from <email@example.com>.
If you still can’t find the email sent from the MOCREO team <firstname.lastname@example.org>in the spam folder, please try the following steps:
Add (email@example.com) to your email whitelist.
After adding the mailbox whitelist, relaunch the MOCREO App/Web Portal and re-register the account.
After 1-3 minutes, please check your email box to check if you can receive <firstname.lastname@example.org> from the MOCREO team.
If the above steps still do not work, please try to use another email address, such as Gmail.
If you are still unable to register your MOCREO account, please contact us(email@example.com), we can manually help you to confirm on our end.
Submit the registration request again on the SyncSign App/Web Portal.
Then provide us with the email address you need to use as your MOCREO account (Shall be the same at the request).