Why did my sensor card show “unknown” ?

• If your sensor card displays “unknown,” it means that your Hub has not successfully uploaded sensor data. Please try the following steps:

  • Use a paperclip to press the button on the sensor to report data.

  • Check that the temperature probe is fully inserted into the sensor.

  • Change the Hub network environment, such as pairing with a mobile device hotspot.

• If these steps do not resolve your issue, please contact us(contact@mocreo.com) for further assistance.