Why I failed to receive the alerts?
Please check if you have enabled the following settings:
Check how to set up the Hub Beep alert.
Click here to see how to set up email and app push alerts.
You can check as follows:
Set the temperature/humidity threshold of the sensor lower than the current measurement to trigger an alert (Water leakage sensors trigger the alert when the probe comes into contact us(contact@mocreo.com) with water)
Check for alerts:
Whether the Hub will beep after an alert is triggered.
Whether an alert notification email is received in the mailbox after an alert is triggered.
Whether a mobile device receives an app push alert notification after an alert is triggered.
If you have set everything up and still cannot receive alert notifications, please contact us(contact@mocreo.com) .