H2 Product Unboxing Guide

The following video will assist you in installing the MOCREO Hub (H2).

  • You can watch this video to learn how to deploy H2 quickly.

Installation and Setup

Step 1: Verify the Completeness of All Items

  1. At a Glance

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  1. What’s in the Box

  • Prior to unpacking, please ensure the integrity of labels and seals on the packaging to ensure that you have received an undamaged product.

  • Upon opening the package, check the contents list to ensure that you have received all the necessary accessories. If any items are missing or damaged, please contact us at contact@mocreo.com.

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Step 2: Download the MOCREO Application and Create an Account

  • Search for “MOCREO Sensor” on Google Play/App Store or scan the QR code below to download the MOCREO Sensor application.

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  • Open the MOCREO application and click “Create Account” to register a new account. Please ensure that you enter the correct email and password formats.

  • If you haven’t received the confirmation email, click “Resend” for troubleshooting.

Step 3: Familiarize Yourself with H2 Indicator Light States and Their Meanings

Indicator Light

Status of Hub

Purple Breathing Light

Normal Working Condition

Blue Breathing Light

The Hub Is in Setup Mode

Red Breathing Light

Hub Is Not Connected to Wi-Fi

Red Flashing Light

An Alarm Event Is Triggered

Step 4: Installation

  1. Device Deployment

  1. Plug the H2 into a power outlet to start it up. It is recommended to install the H2 in a high, unobstructed location to ensure stable signal transmission between the Hub and the sensors.

  • The outlets on the Hub can be used to power other devices, but be cautious not to overload it. The maximum output current supported by the outlet is 10A.

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  1. Setup

  1. Open the MOCREO Sensor app and log in to your MOCREO account. Click the [+] button on the top right of the MOCREO homepage to add the Hub.

  • Note: The H2 Hub supports Wi-Fi connection only.

  1. Press and hold the Hub’s power button for 5 seconds until the Hub’s indicator light turns blue, indicating that it has entered Setup mode.

  2. Enter the SSID and password of the Wi-Fi network you wish to connect to. When “Congrats! Hub setup successfully!” appears on the page, it means the Hub is successfully added.

  • Note: Currently, the H2 only supports the connection to 2.4GHz Wi-Fi networks.

Step 5: Power Button Operation of the Hub

  1. Short press for 1 second, then release.

    1. Control socket switch: Press to turn the power on/off.

    2. When the Hub emits a beep due to a sensor-triggered alarm, a short press of the power button can temporarily silence the hub. Please note that in this case, the functionality of controlling the socket switch will no longer be available.

  2. Long press for 5 seconds until the Hub’s blue indicator light flashes, indicating that the Hub has entered Setup mode. Please note that you only need to put the Hub in this mode during the process of adding the Hub. If the Hub is already connected to the network and working properly, performing this operation again will put the Hub back into Setup mode, disrupting the normal operation of the Hub and sensor.

  3. Long press for 15 seconds until the Hub’s indicator light turns red and flashes, then release. This operation will reset the Hub to its factory settings, clearing the previous configuration, and requiring the network setup process to start anew.

FAQ

  1. Hub Offline/Unable to Connect to the Internet

  1. Check the online status of the Hub. Open the app and click [Menu], then click [Hubs] to view the color of the Hub card.

  • If the Hub card is gray, it indicates that the Hub is offline.

  • If the Hub card is green, it indicates that the Hub is online.

  1. Check if the Hub indicator light is on. If not, ensure that the device is properly connected and powered on. If the indicator light is red, the current network connection is either disconnected or abnormal. You can try removing the power device from the Hub, deploy the Hub closer to the router, and add the Hub through the app again to bring the Hub online, or unplug and reinsert the Hub into the socket for a power cycle to restore Hub connectivity.

  1. What should I do if I encounter the error “Connect the device to Wi-Fi Ap” while adding the Hub?

  1. Check if the Wi-Fi password is entered correctly.

  2. Check if the router has a fixed device connection limit and is unable to add new devices.

  3. Check if the current Wi-Fi encryption mode is WPA/WPA2, WPA3/WPA2-Personal, WPA3/WPA2-Enterprise, or open mode.

  1. What should I do if I encounter the error “Awaiting device to sync information” while adding the Hub?

  1. Click “Retry”.

  2. Exit the application (Close background running) and then relaunch the application.