NM1 can’t connect to Wi-Fi?

• We apologize for the trouble.You can try the following suggestions to resolve the issue:

  • Bring the NM1 closer to the router.

  • Check if the router has firewall policies that block ports 123, 80, 443, and 8883.

  • Unplug the power and restart the NM1.

  • Check the encryption mode of the Wi-Fi/hotspot. If the encryption mode is WPA3/WPA2 Personal, the NM1 may not be able to connect to Wi-Fi. In this case, change it back to WPA/WPA2 Personal and reconnect the NM1.

Tip

Regarding mobile hotspots, the NM1 currently only supports the 2.4GHz band

• iOS: In Settings, select Cellular, then Personal Hotspot, you will see Maximum Compatibility, click on it and you have successfully enabled 2.4GHz

• Android: In Settings, select Personal Hotspot, then Configure Wi-Fi Hotspot, you will see Select AP Band, select 2.4GHz Band

P.S.: The settings may vary on different models of Android phone

We are always here to help you

• If you have tried all the methods but still can’t work properly, don’t worry, we are always here to help you. Just contact us(contact@mocreo.com), we will make sure to get your device back up and running as soon as possible!