Sensor went offline frequently.

• The sensor is frequently offline due to the poor signal connection between the Hub and the sensor. You can follow the following tips to strengthen the signal strength between the sensor and the Hub to maintain signal transmission:

  • Generally, when there are obstacles indoors, we recommend that the distance between the sensor and the Hub be 10M-15M [39.8ft-49.2ft] (the effect of different obstacles on signal strength is different, depending on the actual situation)

  • Also, pay attention to: keep the Hub and sensor away from metal surfaces; Install the Hub as high as possible; keep the Hub’s antenna upright.

  • These practices are beneficial in increasing the signal transmission distance and stability between the sensor and the Hub.

• If your problem is still not resolved, please contact us(contact@mocreo.com) for more help.