FAQ

How does it work?

  • There is the Hub, AKA Router or Bridge, it manages the sensors within a certain range. The Hub connects to the Internet with WIFI/Ethernet.

  • The sensor connects to Hub via Wireless Mesh Network (ZigBee), which is more private and consumes much less power.

  • When the environmental conditions change, the Hub will receive the sensor data and upload it to the cloud.

  • Our devices are available under the most network environments globally.

Deployment

What are the distances of the communication?

  • The distance between Hub and Sensor: For the indoor line-of-sight distance, it’s about 150ft (50m). In outdoor free space, it’s about 300ft (100m).

What is the maximum number of sensors each Hub could support?

  • One Hub only supports 16 devices, due to the memory constraints. And better to work with less than 16 connects to it directly. If there’s Zigbee router in between, that would be more stable.

Can the Unit be placed on a spot out of wifi range?

  • The unit is not suitable to work properly under such conditions. Here is why:

    • The sensor itself doesn’t have the ability to cache the data, but the hub does.

    • After the hub was taken to a place where there is no wifi, as long as the hub was in power, the hub can cache the data, when the hub was connected back to the wifi, then the cache data will be uploaded to the cloud altogether, here is a crucial point: once the hub was powered off, then the cache data will be cleared.

    • Once the hub was disconnected from wifi, the hub will reboot, and the cache will be cleared.

    • Hence it is suggested to place the hub under the wifi.

Does the hub need a a/c or d/c power supply? or is it powered by the ethernet connection?

  • We have provided Hub with a 5V / 1A power adapter and charging cable for free, which can fully meet your American power specifications.

  • In addition, our products are also suitable for POE power supply, but POE adapters need to be purchased separately.

How to maintain effective signal transmission between sensor and Hub?

  • In general, when there are obstacles indoors, we recommend the distance between sensor and hub 10M-15M [39.8ft-49.2ft] (different obstacles have different effects on the strength of the signal, users need to test a reasonable distance)

  • In addition, you should pay attention to: hub and sensor keep away from metal objects and surfaces; install the hub as high as possible; keep the antenna of the hub upright.

  • These practices are conducive to improving the signal transmission distance and stability between sensors and hubs.

Why is it necessary to keep Bluetooth on when the hub connect WiFi?

  • The function of turning on the Bluetooth on the mobile phone is to help the hub to search the nearby WiFi hotspot list and select the WiFi hotspot you want to link.

  • When you successfully connect the hub to WiFi, you can turn off Bluetooth without keeping Bluetooth on.

  • In other words, you only need to turn on Bluetooth when you are performing a hub connection WiFi operation.

What’s the MAC and IP address of my IoT Hub?

  • Hub MAC address

    • You may find out on your router’s device information page.

    • Or, please find the S/N on the bottom of the device.

    • The MAC address for WiFi is the same as the SN, the MAC address for Ethernet is the SN + 3.

    • for example, C44F33383271, then, the MAC Address for WiFi is: C4:4F:33:38:32:71; The MAC Address for Ethernet: c4:4f:33:38:32:74.

  • Hub IP address

    • Hub’s IP address can be seen in the left navigation bar of app -> Hubs-> Hub Settings

Hub status light

  • Purple breathing: running normally

  • Red Light: network connection problem

  • Blue Light: the hub is in setup mode

Battery

Does the sensor charge or replace the battery?

  • Battery Replacing Type. 1 Year Standby.

How do I know if the battery is used up?

  • You can find the battery level on the sensor card on the app.

Data & Cloud

What is the method to store data? Is it sending data through your server in China?

  • The web service is hosted on AWS (US).

How often will the App refresh the data collected by the sensor?

  • The sensor measures temperature and humidity every 3 seconds. If the temperature change between two adjacent measurements exceeds 0.5 ° C or the Humidity change exceeds 6%, so long as one of these conditions is met, the current temperature and humidity data will be uploaded to the cloud immediately and refresh on the App

  • If the temperature and humidity do not exceed the ranges specified in #1, data will be uploaded to the cloud once an hour.

Zigbee Protocol

Is this an 802.11 device or an 802.15.4 device, or both? If it’s 802.15.4, which protocol are you using?

  • The Hub is using both 802.11 and 802.15.4.

E-mail

Do the push and email notifications require any ports to be opened on the local network firewall?

  • The hub must be able to access the Internet. The firewall should allow outbound to visit targeting ports 123, 80, 443, and 8883.

  • No inbound ports or NAT reversals are necessary to setup.

  • Open http://test.anypi.com:8883 on any browser, if you see a “OK”, then there is no problem with the firewall’s 8883 port.

What should I do if I cannot receive the verification code in my mailbox when registering an account?

  • Check for spam to see if you have received a message from MOCREO team <noreply@mocreo.com>.

  • If you still can’t see the email from MOCREO team <noreply@mocreo.com> in your spam mailbox, please try the following steps:

  • Add noreply@mocreo.com to your email whitelist.

  • If you don’t know how to add a mailbox to the white list, please Google search how to add the white list to the corresponding mailbox type. For example: How to whitelist an email address with Gmail.

  • After setting the whitelist of the mailbox correctly, re-open Mocreo App and re-register the account.

  • After a period of 5-10 minutes, check your email to see if you can receive from MOCREO team <noreply@mocreo.com>.