FAQ

  • How does it work?

  • There is the Hub, AKA Router or Bridge, it manages the displays within a certain range. The Hub connects to the Internet with WIFI/Ethernet.

  • The sensor connects to Hub via Wireless Mesh Network (ZigBee), which is more private and consumes much less power.

  • When the environmental conditions change, the Hub will receive the sensor data and upload it to the cloud.

  • Our devices are available under the most network environments globally.

  • What are the distances of the communication?

  • The distance between Hub and Sensor: For the indoor line-of-sight distance, it’s about 150ft (50m). In outdoor free space, it’s about 500ft (150m).

  • What is the maximum number of sensors each Hub could support?

  • One Hub only supports 32 devices, due to the memory constraints. And better to work with 16 connects to it directly. If there’s Zigbee router in between, that would be more stable.

  • Does the Display charge or replace the battery?

  • Battery Replacing Type. 2 Year Standby.

  • How do I know if the battery is used up?

  • You will find the battery level of each sensor in the web management portal.

  • What is the method to store data? Is it sending data through your server in China?

  • The web service is hosted on AWS (US).

  • Is this an 802.11 device or an 802.15.4 device, or both? If it’s 802.15.4, which protocol are you using?

  • The Hub is using both 802.11 and 802.15.4.