MOCREO IoT System Status
Past Incidents
October 23, 2023
The issue regarding the lack of receipt of MOCREO verification emails for registrations on the MOCREO application has been resolved. Additionally, the problem of unsuccessful delivery of alert notification emails has also been addressed. After conducting an investigation, we have confirmed that this issue was caused by the temporary suspension of the AWS SES email-sending functionality.
Currently, the AWS SES email-sending capabilities have been restored to normal. Users can now successfully register on the MOCREO application and receive email notifications, including alert notifications.
If you encounter any issues with not receiving email notifications, we recommend trying the following measures:
1. Check your spam/junk folder and mark the emails as not spam.
2. Add the following email addresses to your whitelist:
– [email protected]
– [email protected]
Date: October 22, 2023, 06:09 UTC-4
October 20, 2023
We have received reports from some customers regarding issues with registering on the MOCREO APP and not receiving MOCREO verification emails. Additionally, there have been instances of undelivered alert notification emails. Upon investigation, we have identified that this problem is due to the temporary suspension of AWS SES email-sending capabilities.
As a temporary measure, we have implemented a switch to a new mail server. Users can now successfully register on the MOCREO APP and receive email notifications, including alert notifications.
To address the current issues, it is advised to try the following measures below:
1. Check the spam/junk folder and mark the emails as not spam.
2. Add the email addresses below to the whitelist:
– [email protected]
– [email protected]
– [email protected]
3. Please note that @yahoo.com users are currently unable to receive notification emails. We recommend users update their email provider to a different one within the App/Web Portal.
Date: October 17, 2023, 15:00 UTC-4