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Product Warranty

Our warranty policy only applies to MOCREO products purchased through our official store as well as Amazon. If you purchased MOCREO products from other platforms or channels, please contact the corresponding platform directly for further assistance.

Warranty Period

All products purchased from our official store, as well as Amazon, come with a 1-year warranty (starts on the date of delivery of the products to the customer) and lifetime technical support service.

If your product malfunctions or has defects not caused by human factors during the warranty period (1 year), please contact us through the following methods:

Contact email: [email protected]

Contact number: +1 (530) 988-8608

Warranty Content Includes:

MOCREO provides buyers with a limited warranty, and replacement and repair services that occur during normal use will be free of charge.

30-Day Money-Back Guarantee for Any Reason

The product may be returned for a full refund for any reason within 30 days from the date of delivery (Please confirm the delivery date through the official website order number or Amazon order number). Once the item arrives at the warehouse, please contact customer service to begin the refund process.

* Returns must include all accessories

* Items must include original packaging

* For non-quality related returns, the buyer is responsible for shipping costs

* If the item does not meet the above requirements, the return may be rejected

Not Covered Under Warranty Coverage：

  • Exceeded warranty period
  • Unable to provide proof of purchase
  • Watering, vandalism, damage
  • Maintenance and disassembly of components without MOCREO’s permission
  • Product damage due to natural disasters such as floods, fires, lightning, and earthquakes
  • Purchases from unauthorized resellers

Warranty Information Required：

  • Buyer must provide sufficient proof of purchase（Order ID number）
  • Model and quantity of the product in question
  • Product problem description is required
  • Pictures or videos of the fault you are referring to
  • Your name and address information
Apply for a Refund

Q & A

If you purchased our products on Amazon, you can find this ID in the purchase history of your Amazon account.
If you purchase our products on the official website – mocreo.com, you can find the ID in your email history.

The warranty start date is confirmed based on the date the ordered product is delivered to the customer.

The product model can be found on the product label on the back of the device, the product’s packaging, or the user manual.

If you’ve added your MOCREO device to your MOCREO account, the product model can also be found on the device details page of the MOCREO App.

MOCREO provides a 1-year warranty for all products. If you participate in the extended warranty plan, the warranty period will be extended from 1 year to 2 years. If you are not sure about the product warranty period, you can contact MOCREO customer service for confirmation. Customer service email: [email protected]

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