Q & A
If you purchased our products on Amazon, you can find this ID in the purchase history of your Amazon account.
If you purchase our products on the official website – mocreo.com, you can find the ID in your email history.
The warranty start date is confirmed based on the date the ordered product is delivered to the customer.
The product model can be found on the product label on the back of the device, the product’s packaging, or the user manual.
If you’ve added your MOCREO device to your MOCREO account, the product model can also be found on the device details page of the MOCREO App.
MOCREO provides a 1-year warranty for all products. If you participate in the extended warranty plan, the warranty period will be extended from 1 year to 2 years. If you are not sure about the product warranty period, you can contact MOCREO customer service for confirmation. Customer service email: [email protected]