Shipping Policy

Shipping Fee

The shipping fee is calculated based on the actual weight of the product package you ordered and the country of delivery. Actual shipping charges will be shown in your cart.

Shipping Range

We ship worldwide.
(Note: This will not be possible due to factors such as local laws, hazardous materials, large or oddly shaped items, or certain types of addresses that some carriers cannot deliver to.)

Lead Time

Products will be shipped within 3 working days after purchase unless noted when placing the order or you receive an email notification that the item in your order has been delayed. We do not process orders or ship on weekends or holidays. During the holiday shopping season, delivery may take longer.

Delivery Time

The United States: 3~4 days

Outside The United States: 5~7 days

Order Tracking

MOCREO Team will send you the tracking number once your order is shipped, so as to keep you updated on your package status.

Product Inventory

Generally, our products can be ordered directly meaning we have sufficient inventory, but when the product you purchased is out of stock or cannot be shipped in time, we will promptly send a notification via email.

*Any more questions about the shipment, please feel free to contact us online or via email to [email protected].

Q & A

How can I check the status of my package?

After shipment, the MOCREO team will update the tracking number to you via email.

I ordered more than one item. Will they be shipped at the same time?

If all items are purchased on the same day, we will do our best to ensure they are all delivered at the same time. Products purchased on different dates are less likely to be delivered together.

Can I change my shipping address after the product has been shipped?

Sorry, we are unable to change shipping information once the product is on its way.

What do I need to do when I receive a different product than what I ordered?

If the product you receive is not what you purchased, or if you have other issues with your order, please contact customer service at [email protected].

I did not receive all the products I ordered. what should I do?

Please email us immediately with your order ID number, photos of the shipping label, SKU model number on the front of the product box, and photos of all products you receive. Send all photos to [email protected]. We will help you solve the problem.